Listening to the Voice of the Planet

Since the Japanese Quality Revolution of the 1970s and 80s, companies have been obsessed with hearing and incorporating the “Voice of the Customer” into their management systems and processes.  Many still struggle to incorporate this elusive voice effectively–to be truly customer driven.  Indeed, many firms are still on the journey to learn how to “build … Continue reading Listening to the Voice of the Planet

If 90% Market Share Isn’t a Monopoly …

… then I don’t know what is. Monsanto’s U.S. market share is 90% in soybean and 80% in corn seed sales (Dan Mitchell, Fortune). In the same article, Larry Robbins of the Glenview Capital hedge fund goes further and says Monsanto has “perpetual local monopolies.” They tie farmers to contracts for life. The Monsanto case is a perfect illustration of at … Continue reading If 90% Market Share Isn’t a Monopoly …